Delivery & Shipping
All orders from Reevo Swim are lovingly shipped from the United Kingdom. Please note that delivery times may vary depending on shipping options.
Your shipping fee is based on your location and will be calculated at checkout.
Shipping Times
UK - Tracked 48 (Royal Mail)
Europe - 2-11 Business Days (Express International)
ROW - 2-11 Business Days (Express International)
At Reevo Swim, we are committed to delivering exceptional products and service to our customers around the world. However, it is important to understand the policies regarding customs, duties, and taxes that may apply to your international orders.
As a customer, it is your responsibility to check with your local customs office for information on the relevant customs policies and import duties. This will help you understand any additional costs that might be incurred when your order arrives.
Customs procedures and fees can vary greatly depending on the destination country. Delays in customs clearance are not within our control and can impact delivery times. Reevo Swim is not able to contact customs directly on your behalf, so we recommend contacting your local customs office for information regarding your package and fees.
Reevo Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of duties may be necessary to release your order if charges do incur.
Reevo Swim is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties & tax. Please keep an eye out for your shipment when tracking number is provided to avoid delays.
If you choose to reject/refuse delivery due to customs fees there will be a £25 return fee deducted from your refund to cover return shipping due to your refusal.
Please ensure to clearly mark any customs documents as "RETURNED GOODS" as any returns which we receive with unpaid duties/customs/fees will be rejected
We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance regarding customs, duties, and taxes, please do not hesitate to contact our customer service team at contact@reevoswim.com
You have the right to cancel your order until the point in which it is shipped. We usually ship within 24 hours, but it can be sooner than this. Please email us at contact@reevoswim.com and we will confirm the location of your package. If still at our warehouse, we will offer you a full refund, including shipping charges.