We want you to love your new Reevo Swim item as much as we do. That's why, if you’re not completely happy with it, we offer a full refund for the item within 14 days of receipt. Provided that it meets the requirements in our Returns Policy (link)

Enclosed within your parcel, you should find a return sheet. If you have it, kindly complete the form and return it to the address provided further down on this page. Should you encounter any difficulties, don't hesitate to contact us for assistance.

For a seamless process, we strongly recommend sending your item with tracking to ensure its safe and timely arrival.

We do not cover return postage; it will be up to you, the customer, to pay for return costs. We recommend tracking your item to ensure it is delivered safely to us.

If the form is unavailable, please include a piece of paper with the following details:

Refund:

Name:

Order Number:

Item(s) being returned:

Address:

Upon receipt and inspection of the items, your refund will be processed efficiently.

Reevo Swim
Unit 35 Loverock Road, Reading, RG30 1DZ, United Kingdom

If you reject your item due to customs and it is sent back to us, we will be charged by the delivery company for this, and this amount will be deducted from your refund. If your item is due for collection and you do not collect your item, the same thing will happen; we will have to cover the return cost, and this will be deducted from your refund.

When we receive your return, please allow 10 days for us to process and confirm your refund.

For any enquiries regarding returns please email us at: contact@reevoswim.com

Refunds will be made via the same method of payment used for the purchase and within 14 days of receiving the product(s), subject to your return being accepted.

If you have paid for extra delivery costs, those will be refunded if you return your entire order. No delivery costs are being refunded for partial returns. 

Once your return has been processed, you will be notified via email. This can take up to 3-5 working days to process from receipt.  

For returns that arrive within our sale period, this may extend to 7–10 working days. 

You can return an online purchase within 14 days of receipt. Items returned must be in the original unworn condition, in its original packaging, with the protective hygiene stickers still intact. Please ensure that you include your returns paperwork in the parcel with your order. 

At Reevo Swim, we prioritise customer satisfaction and strive to ensure a seamless shopping experience. Please note that we do not issue refunds unless the returned items are received by us in their original condition. This policy includes instances where delivery attempts have been made but were unsuccessful due to the recipient's unavailability. If you miss a delivery attempt, please follow up with the carrier to arrange for redelivery or pickup.

Reevo Swim reserves the right to reduce or refuse refunds or return products back to customers where the return conditions are not met. 

- Products must not be worn or washed

- If applicable, the protective hygiene stickers must still be intact. 

- To be returned the product along with its original packaging (Frosted swimsuit bag)

- To be returned the product intact, with its accessories

- The product must not have been damaged when trying on

- For hygiene reasons, you must not remove underwear when trying on products.

In the event of an error with the product ordered or a defective article, please contact our customer service team.

I have received an incorrect item / order. What should I do?

We’re so sorry to hear this! In the unlikely event that you receive an incorrect item, please contact our customer services team who will be able to resolve this for you. Contact us on our Contact Us page.

I have received a faulty item. What should I do?

We’re so sorry to hear this! In the unlikely event that you receive a faulty or damaged item, please contact our customer services team who will be able to resolve this for you. Please note that we are only able to investigate a potential fault within three months of the purchase. Contact us on our Contact Us page.

Please note that while we take every precaution to ensure the durability and longevity of our products. We are unable to accept returns due to loss of embellishment on hardware. We advise customers to handle their swimwear and accessories with care and to contact our customer service team for assistance in case of any concerns regarding hardware loss or damage.

What happens if part of my order is out of stock?

In the unlikely event an item is no longer available, we will remove this from your order and payment will not be taken for any unfulfilled items. If you ordered any matching items for this product, we would also remove and not charge for these too. You will receive an email to outline the changes made to your order.