If you need to change something, we'll do our best to help. However, if your order has already been processed by our warehouse, we will be unable to make any amendments and the parcel will be dispatched as ordered.

If you wish to amend your delivery address or wish to cancel your order, our customer service team will be able to assist you if it hasn't been shipped yet.

Once your parcel has been dispatched, an email will be sent to you including shipping information and tracking reference and link.

If you haven't received an email confirmation, we recommend first double checking your junk mail or spam.

If you cannot find your email confirmation in your spam or junk please contact our customer service team who will be able to verify with you and create a new order if needed.

To create a customer account, follow the steps below:

- Click on the “LOG IN” tab in the menu

- Click on “Create my account”

- Enter your details

- Confirm and your Reevo Swim account is created!

If you're having trouble creating account, make sure you have follow these steps: 

- Choose a password that contains a minimum of 8 characters and at least 3 of the following 4 character types (upper case letter, lower case letter, number, special character &,_,-,$,@,...) 

- Ensure that you do not already have an account associated with the email address you use

- Ensure that your email address is compliant and that your password and confirmation of your password are identical

If the problem persists, contact our customer service team (link)

Having an Reevo Swim customer account allows you to: 

- Quickly find the content of previous and ongoing orders

-Save delivery addresses to place your order more quickly

- Keep your payment details to facilitate the buying process

- Save payment methods and define a default payment method

- Define a default address

- Easily find your full purchase history on one page and in particular all invoices

Once you have created your customer account, you can access it by clicking on LOG IN. You will then be able to:

- Amend your billing/delivery addresses 

- Save your payment methods

- Change your password

- Manage your newsletter subscription

Make sure that your details are up-to-date before placing an order. If you need further support please send us an email: contact@reevoswim.com

If you would like to change your password, go to the “Password” section of your customer account. Enter your current password, then add your new password and confirm.
For security reasons your password must respect the following conditions: a minimum of 8 characters and at least 3 of the following 4 character types (upper case letter, lower case letter, number, special character).
If you're struggling to reset your password please contact our customer service team (link!) who will be able to assist you.

If you want to log in to your customer account, click on the My Account tab in the menu. You will then be asked to enter your email address and password.

Shop with Confidence with Reevo Swim. Our site is built with security at its core, so you can feel safe making purchases. Using SSL encryption to protect your personal and payment information and the platform is PCI compliant, meaning it meets the highest standards for handling credit card data. With secure checkout and trusted payment options you can shop worry-free.

If you're having trouble to complete your order and process the payment, we recommend to first verify : 

- Card details entered are correct and try again

- The code provided by your bank is entered correctly and your bank is not blocking payment for security reasons. 

If you have verified that information and still cannot complete your order please contact our customer service team who will be able to assist you or place an order over the phone with you.

On the reevoswim.com website, you can pay for your purchases using the following methods:

All orders from Reevo Swim are lovingly shipped from the United Kingdom. Please note that delivery times may vary depending on shipping options.

At Reevo Swim, we are committed to delivering exceptional products and service to our customers around the world. However, it is important to understand the policies regarding customs, duties, and taxes that may apply to your international orders.

As a customer, it is your responsibility to check with your local customs office for information on the relevant customs policies and import duties. This will help you understand any additional costs that might be incurred when your order arrives.

Customs procedures and fees can vary greatly depending on the destination country. Delays in customs clearance are not within our control and can impact delivery times. Reevo Swim is not able to contact customs directly on your behalf, so we recommend contacting your local customs office for information regarding your package and fees.

Reevo Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of duties may be necessary to release your order if charges do incur.

Reevo Swim is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties & tax. Please keep an eye out for your shipment when tracking number is provided to avoid delays.

If you choose to reject/refuse delivery due to customs fees there will be a £25 return fee deducted from your refund to cover return shipping due to your refusal.

Please ensure to clearly mark any customs documents as "RETURNED GOODS" as any returns which we receive with unpaid duties/customs/fees will be rejected

We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance regarding customs, duties, and taxes, please do not hesitate to contact our customer service team at contact@reevoswim.com

You have the right to cancel your order until the point in which it is shipped. We usually ship within 24 hours, but it can be sooner than this. Please email us at contact@reevoswim.com and we will confirm the location of your package. If still at our warehouse, we will offer you a full refund, including shipping charges.

We want you to love your new Reevo Swim item as much as we do. That's why, if you’re not completely happy with it, we offer a full refund for the item within 14 days of receipt. Provided that it meets the requirements in our Returns Policy (link)

Enclosed within your parcel, you should find a return sheet. If you have it, kindly complete the form and return it to the address provided further down on this page. Should you encounter any difficulties, don't hesitate to contact us for assistance.

For a seamless process, we strongly recommend sending your item with tracking to ensure its safe and timely arrival.

We do not cover return postage; it will be up to you, the customer, to pay for return costs. We recommend tracking your item to ensure it is delivered safely to us.

If the form is unavailable, please include a piece of paper with the following details:

Refund:

Name:

Order Number:

Item(s) being returned:

Address:

Upon receipt and inspection of the items, your refund will be processed efficiently.

Reevo Swim
Unit 35 Loverock Road, Reading, RG30 1DZ, United Kingdom

If you reject your item due to customs and it is sent back to us, we will be charged by the delivery company for this, and this amount will be deducted from your refund. If your item is due for collection and you do not collect your item, the same thing will happen; we will have to cover the return cost, and this will be deducted from your refund.

When we receive your return, please allow 10 days for us to process and confirm your refund.

For any enquiries regarding returns please email us at: contact@reevoswim.com

Refunds will be made via the same method of payment used for the purchase and within 14 days of receiving the product(s), subject to your return being accepted.

If you have paid for extra delivery costs, those will be refunded if you return your entire order. No delivery costs are being refunded for partial returns. 

Once your return has been processed, you will be notified via email. This can take up to 3-5 working days to process from receipt.  

For returns that arrive within our sale period, this may extend to 7–10 working days. 

You can return an online purchase within 14 days of receipt. Items returned must be in the original unworn condition, in its original packaging, with the protective hygiene stickers still intact. Please ensure that you include your returns paperwork in the parcel with your order. 

At Reevo Swim, we prioritise customer satisfaction and strive to ensure a seamless shopping experience. Please note that we do not issue refunds unless the returned items are received by us in their original condition. This policy includes instances where delivery attempts have been made but were unsuccessful due to the recipient's unavailability. If you miss a delivery attempt, please follow up with the carrier to arrange for redelivery or pickup.

Reevo Swim reserves the right to reduce or refuse refunds or return products back to customers where the return conditions are not met. 

- Products must not be worn or washed

- If applicable, the protective hygiene stickers must still be intact. 

- To be returned the product along with its original packaging (Frosted swimsuit bag)

- To be returned the product intact, with its accessories

- The product must not have been damaged when trying on

- For hygiene reasons, you must not remove underwear when trying on products.

In the event of an error with the product ordered or a defective article, please contact our customer service team.

I have received an incorrect item / order. What should I do?

We’re so sorry to hear this! In the unlikely event that you receive an incorrect item, please contact our customer services team who will be able to resolve this for you. Contact us on our Contact Us page.

I have received a faulty item. What should I do?

We’re so sorry to hear this! In the unlikely event that you receive a faulty or damaged item, please contact our customer services team who will be able to resolve this for you. Please note that we are only able to investigate a potential fault within three months of the purchase. Contact us on our Contact Us page.

Please note that while we take every precaution to ensure the durability and longevity of our products. We are unable to accept returns due to loss of embellishment on hardware. We advise customers to handle their swimwear and accessories with care and to contact our customer service team for assistance in case of any concerns regarding hardware loss or damage.

What happens if part of my order is out of stock?

In the unlikely event an item is no longer available, we will remove this from your order and payment will not be taken for any unfulfilled items. If you ordered any matching items for this product, we would also remove and not charge for these too. You will receive an email to outline the changes made to your order.